Refund Policy

Our Commitment to Client Success

At Shark Ads Marketing, we are dedicated to delivering measurable results and building authentic client partnerships. While we strive for excellence in every service, we understand that circumstances may arise where a refund request is necessary.

Eligibility for Refunds

Refunds may be considered under the following conditions:

Service Not Delivered – If a purchased service has not yet been initiated.
Duplicate Payments – If a client is mistakenly charged more than once.
Cancellations Before Work Begins – If a cancellation request is submitted before project work has started.

Non-Refundable Circumstances

Refunds will not be issued in cases where:

Services have already commenced (e.g., campaign setup, design work, or content creation).
Delays are caused by the client’s unresponsiveness or incomplete information.
Results do not meet expectations due to factors outside our control (e.g., algorithm changes, market conditions).

Refund Request Process

Submit your request via our Contact Page with the subject “Refund Request.”
Include your invoice number, service purchased, and reason for refund.
Our Client Success team will review your request within 5–7 business days and provide a resolution.